AI WORKFORCE PLATFORM · by MorphVector

Turn every hire into a hero agent.

The AI Workforce Platform runs the full lifecycle of your customer-facing team on one AI loop — screening the hire, certifying product knowledge, rehearsing real voice calls, and quality-checking every live conversation.

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Built for every customer-facing team, in any industry · Hindi, English & Hinglish

ENTERPRISE TO RETAIL

One platform, every team that talks to a customer.

Store staff rehearse product and upsell conversations — then every counter interaction is scored for accuracy, honesty and tone.

Showroom advisors get certified on every variant and finance plan, rehearse tough buyers, and are QA'd on each test-drive pitch.

Site-visit and pricing calls rehearsed against sceptical buyers — carpet-area and charges kept honest on every conversation.

De-escalation and resolution calls rehearsed, then scored live for empathy, ownership and compliance — on every ticket.

Front-desk and booking teams rehearse upsell and service calls — inclusions, refunds and offers stated right, every time.

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OUR OPERATING SYSTEM

The HERO Framework

Four stages, one loop. Every stage feeds the next — and every agent gets one readiness score.

HHireAI interview screeningOnly qualified profiles reach your team. EEducateProduct certificationWhole team launch-ready in days. RRehearseAI voice mock callsPractise the hard calls, live. OOutperformLive call QAEvery real call scored & compliant.

H HIRE

Screen every candidate — live, 24×7.

Sales churn means non-stop hiring, and screening interviews drown your HR team. The platform runs the first round on the browser: technical & situational Q&A, then a mock call where the candidate sells to an AI customer.

  • Skills observed in action, not claimed on a CV
  • One consistent bar for every applicant
  • Only qualified profiles reach your human round

AI SCREENING · LIVE

A customer says your card's annual fee is too high. What do you do?
I'd acknowledge it, then reframe against the lounge access and cashback they'd actually use…
82
Screening scoreRecommend · proceed to human round

E EDUCATE

Upload a PPT. Certify the whole team.

Every product launch, your deck becomes sectioned training videos with a five-question quiz after each one. Below 80%? Re-watch and retake — until mastery. The final exam issues the certificate, and knowledge scores reveal who's launch-ready.

  • PPT → training videos, automatically
  • 80% mastery gate on every section
  • Certification exam & per-product knowledge score

NEW PRODUCT ACADEMY

✓ Section 1 · Product overview 92%
✓ Section 2 · Pricing & plans 84%
▶ Section 3 · Objection handling 80% to pass
🔒 Section 4 · Compliance basics
★ Final exam → Certificate

R REHEARSE

Rehearse the hard conversations — on real voice calls.

Agents pick a prospect persona — the fee-conscious business owner, the fraud-wary senior, the rate-shopping professional — and speak to it live over the mic, in Hindi, English or Hinglish. Barge-in, objections, de-escalation: it feels like the real thing, because that's the point.

Pick a persona — each with difficulty, backstory and channel
Live voice session — hang up, and the scorecard is ready

O OUTPERFORM

Then prove it — on every real call.

Where training tools stop, the AI Workforce Platform keeps going. Every conversation is scored on a weighted rubric, checked stage-by-stage against the IDEA call framework, and audited for compliance — with every mishandled objection and risky claim flagged verbatim. Every gap flows straight back into targeted re-training. The loop closes.

The weighted call scorecard — grade & dimension-wise breakdown, ready seconds after hang-up.
Stage-by-stage IDEA coverage + regulatory & claims audit
The two objections the agent mishandled — exact exchange + coaching, verbatim.

FOR MANAGERS & LEADERSHIP

One readiness score. Every level of the org.

Interview, knowledge, rehearsal and live-QA signals combine into a single Agent Readiness Score — with role-based dashboards from agent to leadership. Grade mix, compliance violations, persona difficulty calibration: coaching decisions become data decisions.

  • Spot hero agents — and who needs which module next
  • Compliance violations tracked across every call
  • Drill down: Agent → Manager → AGM/GM → Leadership
See the admin view
Admin analytics — grade mix, violations & persona calibration

BUILT FOR EVERY DOMAIN

Wherever an employee talks to a customer.

One configurable architecture — personas, scripts, quizzes and compliance rules tuned to your industry.

Banking & NBFC

Credit cards, loans & deposits — with mis-selling and disclosure checks on every call.

Insurance

Policy pitches rehearsed against IRDAI-style claim rules — no false promises slip through.

EdTech & Admissions

Counsellors practise enrolment calls against sceptical parents and over-researched students.

Automotive & Dealerships

Showroom advisors certified on every new variant, financing plan and exchange offer.

Retail

Eyewear, electronics, apparel — store staff rehearsed on product and upsell conversations.

Telecom & DTH

Plan upgrades, retention and win-back calls — scored for accuracy on every tariff detail.

Real Estate

Site-visit bookings and pricing conversations, with claims kept honest and consistent.

Customer Support & Collections

De-escalation and recovery conversations rehearsed — then QA'd live for tone and compliance.

Explore all 18 industries →

Questions, answered.

How is this different from an LMS or a sales-coaching tool? +

Those cover one slice. An LMS stores content; a coaching tool runs practice. The AI Workforce Platform runs the full HERO loop — screening the hire, certifying knowledge, rehearsing voice calls, and QA-ing live conversations — with every stage feeding the next.

Which languages do the AI calls support? +

Hindi, English and Hinglish today — built for how India actually sells. More Indian languages and international markets are on the roadmap.

What is the IDEA framework we see on scorecards? +

IDEA — Intro, Discover, Explain, Action — is how every call is checked stage by stage, with transcript evidence for each checkpoint. HERO runs the agent's lifecycle; IDEA runs inside every call.

How long does onboarding take? +

Days. You upload the knowledge you already own — decks, SOPs, scripts — and the AI builds the academy, personas and evaluation frameworks. Everything is configurable without engineering.

Every team deserves Hero Agents.

A 30-minute walkthrough with your own product deck and one live scenario — screening, certification, a real voice mock call and its scorecard, end to end.

Or write to hello@morphvector.com